You have 30 days from the date of delivery to return your item.
Returns are refunded via store credit in the form of a Coupon Codes. Returns are processed within 5-7 business days after your item(s) are delivered to us.
Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.
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Please note that while we accept returns for damaged/defective item or an item that is not the one you ordered, the cost of return shipping will be the responsibility of the buyer. We recommend using a trackable shipping service to ensure that the item reaches us safely.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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- Unused Condition: The item must be unused, unwashed, and in the same condition as when you received it.
- Original Packaging: It should be returned in its original packaging, including any accessories or manuals that came with it.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- Damaged, defective, or incorrect items must be reported within 14 days of delivery.
- Return drop-offs are not accepted at our 3PL warehouses.
- We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.
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As returns are not accepted at our 3PL warehouses, any returns, including those due to manufacturing defects, must be handled as instructed by our customer service team. The cost of return shipping for items due to manufacturing defects will be the responsibility of the buyer.
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We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Ejia items sent to our Distribution Center will be discarded upon receipt.